ON YOUR VISIT:

* We provide everyone with a personal locker however personal belongings are full responsibility to our client.

* Please do shower before a treatment if you have enough time available.

* There are towels, slippers and bathrobes available in each locker for you personal use.

* To ensure the safety of children and the enjoyment of all our clients, we ask that parents or guardians make other arrangements for children while they are receiving services.

* Children under the age of 16 receiving services are to be accompanied by an adult.

* As a courtesy to our other guests, we ask that you turn off your mobile phones.

* Please don't raise your voice in the spa areas.

* Don't hesitate to speak up if you feel uncomfortable during a treatment.

* Please do enjoy our steam and relaxation facilities to enhance your spa experience.

* Generally, shaving is not recommended prior to any treatments or hair removal services. However, it is recommended that men shave prior to a facial treatment at least 2 hours before the scheduled appointment time.

Appointments

* For your enhanced comfort and relaxation please arrive 20 minutes prior to your scheduled appointment. To ensure that the right treatment is given, be prepared to answer some general questions regarding your personal skin care concerns, and medical conditions.

* Late arrivals will limit the time of your service, thus lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time to accommodate the next guest's scheduled appointment. The full value of your treatment will apply.

* Cancellations without 24-hour notice and no show appointments are charged at full value.

Payment

* We accept cash, and most major credit cards. At the time of booking, a credit card number is required to secure your reservation; payment will not be processed until check out. All prices are subject to change without notice.

* Returns or exchanges are accepted when accompanied by a receipt. Purchases made with cash will be reimbursed within 10 days via a company check.

* Gift certificates can be used toward any service, product or spa package offered in the spa; they are not redeemable for cash.

* Gratuities are never expected, but greatly appreciated.